SHIPPING & RETURNS
Once your order has been placed, we will endeavor to process and ship your order within 24 hours. This does not include weekends or public holidays. During busy promotional or holiday periods, please allow up to 3 business days for your order to be shipped.
You will be notified immediately when your order has been shipped.
STANDARD SHIPPING - $12.00
EXPRESS SHIPPING - $16.00
RETURN & EXCHANGE POLICY
Products bought online can be returned for change of mind, within 30 days of date of purchase to our online store by following these simple steps:
Email us direct at firstname.lastname@example.org and provide contact and invoice details and reason for your return
We will email you back a return slip, print this attachment and place it with your items
Pack your product/s in their original condition, clean and with tags attached, together with these documents into a protected parcel (to avoid damage during transit).
Post the parcel via Standard Post to our Online Returns Department:
Out Wide – The Reckless Crew Returns
PO Box 9169
BURNETT HEADS QLD 4670
Please note that you will need to cover the shipping costs for your return parcel. Out Wide – The Reckless Crew is not liable for any items you return to us that are lost or damaged in transit. Please note, if you decide to return your item, the original shipping costs for your order won’t be eligible for a refund.
Once we receive your product/s, we will assess the product/s to ensure that they meet our change of mind returns criteria. Once the assessment is completed and the returns criteria satisfied, we will issue a refund on the payment card or PayPal account used to purchase the product/s.
If you wish to exchange your online order, please place a new order straight away to avoid missing out. Afterwards, please follow the steps listed above for a refund on your original order.